Privacy policy

Harbourside Jewellers Pty Ltd


Harbourside Jewellers Pty Ltd (ABN:91 110 252 401) (“Harbourside Jewellers”) respects the privacy of all individuals. This Privacy Policy outlines the approach of Harbourside Jewellers to privacy and how Harbourside Jewellers collects, stores, uses and protects Your personal information.

We are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) which includes the Australian Privacy Principles, and the Privacy and Data Protection Act 2014 (Vic).

This is an Australian website that is subject to the laws of Australia. If You are resident of another country where other laws apply, please ensure that You are satisfied with this Privacy Policy and Terms and Conditions of Use Policy, or contact us for further details.

If You are under the age of 18, please be sure to read this Privacy Policy with a parent or guardian.

We may update this Policy from time to time without notice if Our information collection practices change. You are advised to regularly check this Policy on Our website for any updates.

This Privacy Policy governs Your use of the website ‘the Product’. The Product is owned and operated by Harbourside Jewellers.

We are committed to the protection of Your privacy while You use the Product. This Privacy Policy only applies to the Product. The Product may contain links to other websites or applications, but if that is the case, the Privacy Policy does not apply to any of those linked websites or applications.

We gather certain information from users of the Product, so this Privacy Policy explains what information we collect, how we use it, and Your rights in relation to it.

By continuing to use the Product You acknowledge that You have had the chance to review and consider this Privacy Policy, and You acknowledge that You agree to it. This means that You also consent to the use of Your information and the method of disclosure as described in this Privacy Policy. If You do not understand the Privacy Policy or do not agree to it then please do not use the Product.

This Privacy Policy forms part of the Terms and Conditions of Use Policy and should be read in conjunction with it.



“Company IP” includes, but is not limited to the contents, layout, design, colours, appearance, graphics and imagery, data and data visualisation, of the Product, Content and Materials as well as all copyrights, trademarks, trade secrets, patents and other Intellectual Property contained in the Product.

“Content” means any content, writing, images, audiovisual content or other information or visualisation published on the Product.

“Effective Date” means the date that this Privacy Policy comes into force.

“Goods” means any or all goods provided by Harbourside Jewellers, including on or through the Product website or delivered in-person.

“Materials” means any materials, information or documentation that We may provide to You in connection with Your use of the Product including documentation, data, information developed by Us or owned by Us, and other materials which may assist in Your use of the Product.

“Output” means the output generated by You from Our Product.

“Parties” means both You (the user of the Product) and Us (the owner of the Product) collectively.

“Personal Information” means information that we may obtain from You in connection with Your use of the Product such as in the purchase of goods from Our shopping cart.

“Privacy Policy” means this Privacy Policy.

“Product” includes all “Content”, “Data Services”, “Goods”, “Materials”, “Output”, “Harbourside Jewellers Technology” and “Services” and includes the website including all pages, all subpages, all blogs, all forums, all other connected pages and all other connected internet content whatsoever, the home page or main page and associated websites.

“Harbourside Jewellers Technology” means all Harbourside Jewellers proprietary software and other technology with respect to the Services including Data Services, all documentation relating to the Services (both printed and electronic), and any derivatives, improvements, enhancements, upgrades and updates.

“Services” means any or all services provided by or on the Product.

“Third Party Links” means links or references to websites other than the Website, to content other than the Content or to materials other than the Materials, none of which are controlled by Us.

“Third Party Service Provider” means a third party, separate from Us or Our company but which provides services that assist Us in serving You. This may include but is not restricted to web hosting, IT services, security services, payment processing, deliveries, customer service, order fulfilment or other services.

“Us”, “We”, “Our”, “the Company”, “the Owner” or “Harbourside Jewellers” refers to Harbourside Jewellers Pty Ltd and includes any employees, affiliates, agents or other representatives of Harbourside Jewellers Pty Ltd.

“You” or “Your” refers to the user of Our website.

“Your Content” means any Content posted to or added to the Website, Content or Materials by You or by somebody authorised by You or doing so on Your behalf.




  • In this Privacy Policy, unless the context otherwise requires, the following rules of interpretation shall apply: 
  • Words referring to one gender include every other gender. 
  • Words referring to a singular number include the plural, and words referring to a plural include the singular.
  • Words referring to a person or persons include companies, firms, corporations, organisations and vice versa. 
  • Headings and titles are included in this Privacy Policy for convenience only and shall not affect the interpretation of this Privacy Policy.
  • Any obligation on a Party not to do something includes an obligation not to allow that thing to be done.
  • Each Party must, at its own expense, take all reasonable steps and do all that is reasonably necessary to give full effect to this Privacy Policy and the events contemplated by it.




  • When You use the Product, We may collect information from You through automatic tracking systems (such as information about Your browsing preferences).
  • In addition, We may collect information that You volunteer to Us (such as information that You provide during a sign-up process, purchase an item from Our website, email us, or at other times while using the Product).
  • In order to access some features of the Product, You may be required to register as a user of Our website. During the registration process, We collect some of Your Personal Information, in the following manner:
  • We will only collect information that identifies You personally when You specifically volunteer that information to Us.
  • The information that We will collect from You at registration may include: Your name, email address, phone number, mailing address, and credit card details where applicable.
  • By undergoing the registration process You consent to Us collecting Your Personal Information, including the Personal Information described in this clause. You also consent to Us collecting any other Personal Information as well as storing, using or disclosing Your Personal Information in accordance with this Privacy Policy.
In order to access some specific features of the Product, You are required to provide some Personal Information. During this process, We collect some of Your Personal Information, in the following manner:
  • making purchases;
  • receiving notifications by text message or email about promotions;
  • receiving general emails from Us;
  • commenting on Our content such as blogs, articles, photographs or videos, or participating in Our forums, bulletin boards, chat rooms or other similar features.

In addition to any Personal Information that You are required to provide in order to access the Product features, in some cases You may be required to provide more specific information. For example, in order to make purchases, You may need to provide credit card information, billing information and postal address.

  • From time to time We may request information from You to assist Us in improving Our Product. For example, We may ask You to answer some questions about Your demographics, Your shopping preferences, or Your other preferences in relation to the Product.
  • We use social networking services such as Facebook and Instagram to communicate news with the wider community and the public. When someone communicates with us using these services, we may collect Personal Information, but it is only used it to help us to communicate with the person and the public. The social networking service will also handle personal information for its own purposes. These services have their own privacy policies which can be found on their websites.



  • Cookies are small files stored on Your computer or mobile device which collect information about Your browsing behaviour.

  • Cookies do not access information which is stored on Your computer.

  • Cookies enable us to tailor Our configurations to Your needs and preferences, in order to improve Your user experience.

  • Most internet browsers accept cookies automatically, although You are able to change Your browser settings to control cookies, including whether or not You accept them, and how to remove them. You may also be able to set Your browser to advise You if You receive a cookie, or to block or delete cookies. However, if You do this, You may be prevented from taking full advantage of the Product.




  • Please note that no systems involving the transmission of information via the internet, or the electronic storage of data, are completely secure. However, we take the protection and storage of Your Personal Information very seriously. We take all reasonable steps to protect Your Personal Information.

  • We use appropriate physical, digital, managerial and security systems to store Your Personal Information and to protect it against unauthorised access, destruction or disclosure.



In the event of a data breach, Harbourside Jewellers will adhere to the applicable Federal and/or State data breach regulations of the impacted user(s) of Our website. Upon discovery or notification of any unauthorised access disclosure, Harbourside Jewellers will take immediate measures to safeguard and prevent further dissemination of any Personal Information.



  • We may provide some of Your Personal Information from time to time to Third Party Service Providers so that they can help us to serve You via the Product. In particular, We may use Third Party Service Providers to assist with information storage (such as cloud storage).
  • We may provide some of Your Personal Information to Third Party Service Providers for the purpose of analysing data or tracking usage. For example, We may use these services to find out where page requests come from, dates and times of page requests, details of any website that referred You to the Product and other details about Your usage of the Product. This information enables Us to understand patterns of usage of the Product, and to improve the Product.
  • We may use Third Party Service Providers to host the Product or to resell or onsell the Product. If this occurs, that Third Party Service Provider is likely to have access to some of Your Personal Information.
  • We may use Third Party Service Providers to fulfil orders in relation to the Product.
  • For Your information, some of Our Third Party Service Providers may be located outside Australia (such as Google) and may not be subject to Australian privacy laws. The countries in which Our Third Party Service Providers may be located include USA.
  • Your Personal Information will not be sold or otherwise transferred to other third parties without Your approval.
  • Notwithstanding the other provisions of this Privacy Policy, We may provide Your Personal Information to a third party or to third parties in order to protect the rights, property or safety, of Us, Our customers or third parties, or as otherwise required by law.
  • We will not knowingly share Your Personal Information with any third parties other than in accordance with this Privacy Policy.



We do not combine, link or aggregate any of Your Personal Information with other Personal Information of Yours which We are holding.



Generally, Harbourside Jewellers only uses and discloses information for the purpose for which it was collected, namely, to provide a service to You, to enhance the services we provide.

Specifically, where Personal Information is collected, we use it to help us improve your experience with Our Product. We may use Your Personal Information for purposes including but not limited to:


  • order fulfilment.
  • providing customer service to You.
  • marketing and advertising to You including both direct and indirect marketing and advertising and including marketing and advertising about products that may interest You based on Your personal preferences or demographics.
  • advising You about updates to the Product.



  1. Part or all of Our business may be merged, restructured or sold including but not limited to through an ordinary sale of business or of stock, a corporate reorganisation, a change in control, bankruptcy or insolvency proceedings.
  2. In the event that such a merger, restructure or sale occurs as described in the preceding sub-clause, We may transfer Your Personal Information, including personally identifiable information, as part of that merger, restructure or sale.



You acknowledge and agree that if You publish or submit Personal Information in publicly accessible sections of the Product (such as forums, bulletin boards, chat rooms, or other similar sections), then You are solely responsible for the release of that Personal Information and We are not liable or responsible in relation to the release of that Personal Information.


If You receive an email from Us in relation to the Product and would prefer not to receive such correspondence in the future, You may follow the instructions in the email to opt out of future correspondence. You may also contact Us, using the details at the bottom of this Privacy Policy, in order to opt out of future correspondence. We will make all reasonable efforts to promptly comply with Your requests. However, You may receive subsequent correspondence from Us while Your request is being handled.



  • You have the right to request access to any of Your Personal Information which We are holding.
  • You have the right to request that any of Your Personal Information which We are holding be updated or corrected.
  • In order to request access, an update or a correction to Your Personal Information, You may contact us using the details at the end of this Privacy Policy.




By continuing to use the Product, You agree to the terms of this Privacy Policy. You acknowledge, agree and accept that no transmission of information or data via the internet is completely secure. You acknowledge, agree and accept that We do not guarantee or warrant the security of any information that You provide to Us, and that You transmit such information at Your own risk.




  • We will review and may update this Privacy Policy from time to time.
  • If We make changes to this Privacy Policy, Your continued use of the Product after the date that the changes take effect confirms that You acknowledge, accept and agree to those changes.




  • We take customer satisfaction very seriously. If You have a complaint in relation to Our handling of Your Personal Information, We will endeavour to handle it promptly and fairly. For Your information, an overview of Our complaints handling procedure is as follows: 
  • Complaints should be addressed to Privacy Officer, Harbourside Jewellers by emailing Us at:
  • All complaints should be provided in writing by email using the contact details at the end of this Privacy Policy. Describe the nature of Your complaint including any relevant dates, people involved, any consequences that have occurred, and what You believe should be done to rectify the issue. We will endeavour to respond as soon as practicable. 
  • If You are not satisfied with Our response to Your complaint, You may refer Your complaint to the relevant external dispute resolution organisation.



You can contact Us about this Policy using the following details: 

By Email:


Effective Date: 1/02/2021